The Challenge
I remember working in the logistics industry and not having enough time to complete strategic tasks as well as menial tasks such as monthly reporting.
My team and I struggled to get monthly reports and QBR’s completed on-time while also meeting our client’s demands and growing needs.
My department continued to struggle until we decided to outsource repetitive tasks, like monthly reporting and QBR’s, to an offshore team.
Outsourcing specific functions enabled our department to focus on more strategic endeavors like improving our client’s experience and growing our business. We were able to replicate outsourced functions quickly as our client base and demand grew. We also experienced huge increases in data quality and achieved 98% data integrity as a result of outsourcing.
The Solution
✅ 𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢: I help U.S. based small to mid-sized logistics companies and technology companies that service the logistics industry achieve 50% to 80% cost savings and scale their workforce to meet increased business demand in 30 days. (As long as requested data is provided in a timely manner)
✅ 𝗪𝗛𝗢 𝗜 𝗛𝗘𝗟𝗣: Small to mid-sized (100 to 1,500 employees) 3PL’s, freight forwarders, truckers, warehouses (and technology companies servicing the logistics industry) in the U.S. who are looking to scale their workforce to match their growing client demand and growth.
✅ 𝗛𝗢𝗪 𝗜 𝗗𝗢 𝗜𝗧: I identify which functions should be outsourced, analyze the process and determine FTE’s needed to perform the function. With the proprietary Agile Outsourcing Method from Martin Consulting Group, you receive an outsourcing Logistics Workforce Savings Analysis that shows how much money you can save on a monthly basis.
✅ 𝗜𝗠𝗔𝗚𝗜𝗡𝗘 𝗧𝗛𝗜𝗦: You don’t need to spend countless hours posting new jobs, finding qualified applicants and weeks training new employees. You can transform your business into an agile organization that meets growing client demands within 30 days. You will also achieve higher levels of data quality (>99% data integrity) all while saving 50% to 80%.
Global Outsourcing Trends
Covid-19 has opened many people’s eyes to the flexibility and efficiency of remote work. Using this same ideology, many companies are taking advantage or global outsourcing now, more than ever.
What is the difference between having a remote employee in the U.S. versus having a remote employee in an entirely different country?
If we consider experience and skill set, not much, if you use the right outsourcing partner. If we explore cost savings, increased data quality and scalability the difference can be HUGE!!
Outsourcing a single FTE from the U.S. to an offshore team can:
- Save your company 50% to 80% in labor costs
- Achieve data quality of >99% accuracy
- Enable your company to grow as your client’s demands grow without spending weeks or months on the hiring and training process
We’ve helped numerous clients achieve the above results. If you are interested in learning more, book a free consultation below.
Outsourcing Services
Martin Consulting Group Provides an array of BPO and Call Center Solutions.
Business Process Outsourcing (BPO)
We provide the below BPO support to our Logistics & Supply Chain clients.
- Sales & Marketing Support
- Customer Support
- Accounting / Finance
- Data Processing
- Order Management
- Information Technology
- Account Management
- Control Tower Support
We offer end to end support and 24/7 coverage when you need it most. Typical clients experience 50% to 80% cost savings, with >99% accuracy and a rigorous turnaround time. We help our clients tackle major challenges while maintaining quality and maximizing profits, allowing management to focus on what’s important and that’s growing your business!
Call Center Solutions
We provide call center solutions for the below industries in English, Spanish and French.
- Healthcare
- Energy
- Home Services
- Travel / Tourism
- Education
- Finance
- Retail / E-Commerce
- Legal
Our clients trust our expertise in text, chat, voice and email to ensure their customers receive top notch communications support!